Support

Support

We develop, manufacture and support our medical vending solutions from within the European Union.

Distant 24/7 support

Via support email: support@ivm.hu
Via support phone:  36 (30) 335-7-335

On-site support

In case of problems overreaching our distant-support capabilities, we provide on-site technical support.  We provide support within 500 km radius of Hungary, outside of this area it is provided by our service partners.

1st

level support

We operate a support phone line 24/7. In addition to this, our partners can contact us via our support email address: support@ivm.hu. We also developed several support videos to help quickly fix simple problems.

2nd

level support

In case of problems overreacting distant-support capatibilities, we provide on-site technical support.

3rd

level support

Our product development follows market needs and customer requirements, therefor we provide cutomised product development and software solutions for key account clients.

TECHNICAL SERVICE (2ND LEVEL)

 DIRECT SERVICING (500 KM RADIUS)

VIA SERVICE PARTNER

Support map