Support
We develop, manufacture and support our medical vending solutions from within the European Union.
On-site support
In case of problems overreaching our distant-support capabilities, we provide on-site technical support. We provide support within 500 km radius of Hungary, outside of this area it is provided by our service partners.
1st
level support
We operate a support phone line 24/7. In addition to this, our partners can contact us via our support email address: support@ivm.hu. We also developed several support videos to help quickly fix simple problems.
2nd
level support
In case of problems overreacting distant-support capatibilities, we provide on-site technical support.
3rd
level support
Our product development follows market needs and customer requirements, therefor we provide cutomised product development and software solutions for key account clients.

TECHNICAL SERVICE (2ND LEVEL)
DIRECT SERVICING (500 KM RADIUS)
VIA SERVICE PARTNER
Support map
